- Can I place an order without signing up to an account?
- Do you offer a gift wrap service?
- Have I been charged for my order more than once?
- How can I amend my delivery address when checking out via PayPal?
- Can I send a gift message?
- Why was my order payment rejected?
- How do I know if my order was completed successfully?
- Can I change my order online after I have put it through, to order a different size?
- Why haven't I received an email to confirm my order?
- I am having some issues on the site, what advice can you give me to successfully place my order?
- How will you confirm my order?
- Is GST included?
- Can I use my gift card or certificate online?
- Can I cancel my order?
- How do I make changes to my order?
- What if an item is out of stock?
- Can I place my order over the phone?
Due to the current circumstances surrounding COVID-19, you may experience delays in delivery of your order. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may result in slower processing. There may be some cases where shipping is slightly delayed and we hope that you will excuse this. We are available at all times to assist, through https://www.thebodyshop.com/en-au/help.
Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool. We thank you for your patience and will keep you updated as we closely monitor the effect of any restrictions on our services.
All goods are dispatched from Melbourne, Victoria, Australia and are delivered by Australia Post. Most orders are dispatched from our warehouse within 1-3 business days. Upon dispatch we will send you a notification email and your order should arrive within 3-7 business days for standard delivery and 1-3 business days for express delivery. Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.
If all the items you ordered are in stock at the time of purchase, and you have placed your order before 10AM, you can expect your order to be dispatched the same day. If your order was placed after 10AM, and all items are available, your order will be dispatched next business day.
Where is my order?
We’re seeing unprecedented demand and are really sorry that your order has been delayed. We're working hard to get your favourite products to you and we’re trying to keep our customers up to date as much as possible.
Due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take up to 3 working days to be dispatched from our warehouse.
When you place an order you will get a confirmation email (please note this can take up to 1 working day so don't panic!) but you will be able to view your order on the same day after 7pm in 'My Account'.
You will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the despatch email which you can use to track your order on the Australia Post’s tracking site.
There may be isolated cases of delivery delays within Australia Post's delivery network. AusPost are working around the clock to ensure all deliveries are received as soon as possible but it is inevitable that some deliveries in isolated cases may be delayed. Read more from Australia Post here. (https://auspost.com.au/about-us/news-media/important-updates/coronavirus)
Mothers Day Delivery
To ensure your order arrives in time for Mothers Day, we recommend you place your online order by the following dates:
Wed 20 April
Regional QLD, NSW
Tues 26 April
Metro NSW, Metro QLD, VIC, SA, TAS
Wed 27 April
Where is my nearest store?
We have a great store locator available for you to find your nearest store. You can also use this on the go on your mobile!