Get more time to pay with Klarna.
We’ve partnered with Klarna to give you a better shopping experience.
It’s smooth and simple.
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
The best way to shop.
Get deals on your favorite products, check your spending limit, see all of your purchases in one place, extend your due dates, pay open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, Klarna’s Customer Service is there for you.
Safe and secure.
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.
How to shop with Klarna.
- Add item(s) to your cart and head to the checkout.
- Select Klarna at the checkout to pay as you like for your purchase.
- Manage your orders and payments in the Klarna app.
We’re on a mission to elevate shopping, by reshaping the entire experience from browsing to owning. We do this by giving you the benefits of convenience, perks and inspiration.
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. We have 3,500 employees across 17 countries, and are leading the way for alternative payments by serving 90 million consumers and 200,000 retailer’s payment solutions.
4 interest-free payments
Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the card of your choice for automatic payments every two weeks. No interest or fees when you pay on time.*
*See payment terms. A higher initial payment may be required for some consumers.
Frequently Asked Questions
What is Klarna?
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card bi-weekly afterwards.
How do I sign up?
If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first payment. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.
What are the conditions to sign up?
To sign up, you will need :
- An AU-issued debit or credit card
- To be 18 years of age or over
- An SMS-capable phone number
- An AU residential address
Which payment methods are accepted?
Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.
If there’s an issue with my order, do I still need to pay for it?
You do not need to pay for goods that aren’t received, or goods that are received damaged, broken, or defective. Follow our help instructions and “report a problem” in your Klarna account to pause your payments until the issue is resolved.
If we issue a refund or cancel your order, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments anytime via Klarna’s site or in your Klarna app.
What happens if I make a return?
If you need to return part or all of your order, simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and Klarna will pause your statement.
As soon as we process your return, Klarna will send an adjusted statement and payment schedule. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
Has Klarna received my payment?
Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.
Can I pay before the due date?
Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” page, and select “Pay off early.”
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Extend due date.”
If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in 4 payments product even if you have failed to pay on time.
We're always here to help!
Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna app.