I paid using PayPal online, can I return my order to store? Customer Service 31 August 2021 11:15 Updated Yes. Just take your product back to your local The Body Shop store along with your confirmation email and delivery note. Related articles Do The Body Shop products have a best before/expiry date? Can I return an item I purchased instore? How long will it take to get a refund? What information do I need to return an item to a The Body Shop store? What is your online returns policy?