I paid using PayPal online, can I return my order to store? Customer Service 31 August 2021 11:15 Updated Yes. Just take your product back to your local The Body Shop store along with your confirmation email and delivery note. Related articles What is your online returns policy? What information do I need to return an item to a The Body Shop store? Can I return an item I purchased instore? Can I return items purchased during an Online Clearance? How long will it take to get a refund?