I paid using PayPal online, can I return my order to store? Customer Service 31 August 2021 11:15 Updated Yes. Just take your product back to your local The Body Shop store along with your confirmation email and delivery note. Related articles What is your online returns policy? Can I return an item I purchased instore? Can I return items purchased during an Online Clearance? What information do I need to return an item to a The Body Shop store? Is there a minimum age requirement to join Love Your Body™ Club?