We’re seeing unprecedented demand and are really sorry that your order has been delayed. We're working hard to get your favourite products to you and we’re trying to keep our customers up to date as much as possible.
Due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take up to 3 working days to be dispatched from our warehouse.
When you place an order you will get a confirmation email (please note this can take up to 1 working day so don't panic!) but you will be able to view your order on the same day after 7pm in 'My Account'.
You will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the despatch email which you can use to track your order on the Australia Post’s tracking site.
There may be isolated cases of delivery delays within Australia Post's delivery network. AusPost are working around the clock to ensure all deliveries are received as soon as possible but it is inevitable that some deliveries in isolated cases may be delayed. Read more from Australia Post here. (https://auspost.com.au/about-us/news-media/important-updates/coronavirus)