Which product ranges are affected by the price increases?
Many products across The Body Shop range will be affected, the majority across our core ranges in Bath & Body and Skincare. We have however held our prices on many other items.
Why are you increasing prices?
We do appreciate that customers are facing tough times but unfortunately, like many businesses, we are facing unprecedented increases in the cost of our raw materials and packaging, as well as rising energy and transportation bills. Our products are becoming more expensive to produce, so unfortunately, we need reflect this in our pricing.
How do you reconcile these increases with your stance as an ethical business?
We believe that our products still represent great value for money, and we will never compromise on our commitment to pay a fair price for ingredients and support our CFT partners around the world. As a B Corporation our goal is to balance our triple bottom line: people, planet and profit.
You increased prices in July 2022, why are you raising them again?
The July price increases were introduced to offset increases in the cost of goods we are facing, specifically raw materials, packaging, and freight. Unfortunately, there have since been additional increases in our cost of goods which we can't fully absorb as a business committed to delivering sustainable, profitable long-term growth.
Will there be another price increase?
We routinely review our pricing and consider market factors to ensure we never compromise on our commitment to pay a fair price for ingredients and support our CFT partners around the world. As a B Corporation our goal is to balance our triple bottom line: people, planet and profit.
Will the cost of shipping go up when I shop online?
For now, our current standard, express and free shipping rates will remain the same. These may be reviewed in the future.